Summary
Motivated IT professional transitioning into AWS cloud computing. Strong background in troubleshooting, customer
support, and system administration. Actively pursuing AWS certifications and hands-on experience.
Skills
- AWS (EC2, S3, IAM)
- Microsoft 365 applications
- Networking & DNS
- Python & Bash Scripting
- Helpdesk Ticketing Systems
Experience
IT Helpdesk Specialist/IS Analyst — PFS Group
Dec 2023 – Present
- Resolved over 1500+ technical support tickets with 95% satisfaction rating.
- Provided Tier 1 & Tier 2 support for Windows OS.
- Created SOPs and automated daily tasks using PowerShell and Bash.
- Provide actionable insight to Account Executives and Client Managers to communicate findings and resolve
Education & Certifications
Education
- Bachelor of Science, Computer Information Systems
- University of the Incarnate Word, San Antonio, TX - May 2023
Certifications
- AWS Certified Cloud Practitioner - Amazon Web Services, Jul 2025
- AWS Certified Solutions Architect - Associate | In-Progress
- CompTIA A+ Certified